Privacy policy | Sylvestris
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Privacy policy



This Privacy policy establishes the foundation on which GRUPO SYLVESTRIS SL (hereinafter “us” or the “Data Controller”) processes the personal data you provide during your experience on the website (hereinafter the “Website”).

Furthermore, we hereby remind you that each time you use the Website, provide us with or it is necessary for us to access any type of information that may allow us to identify you, such as your name, surname and email address (hereinafter “Personal Data”), whether in browsing, using its services or functions, it shall be according to this Privacy policy, and the Terms and conditions of use of the website and other documents referenced therein at any given time, and as such you should review them and make sure you agree. This Privacy policy and our Terms and conditions of use may change. It is the user’s responsibility to read them periodically, as the policies posted at the time the user visits the site shall apply.


1.Website Controller

  • VAT ID (NIF): B86778743
  • Address: Paseo de la Ermita del Santo 5, Madrid – 28011
  • E-mail:
  • Phone number: 914304371
  • Registry details: Registered in the Madrid Companies House in volume 31228, folio 114, entry 1, sheet M-562078

What personal details do we collect?

The personal data you provide us is: your name, surname and email address. Based on the use of new technology for various initiatives, we may collect other data, of which you will be duly informed at the time. The data you provide must be appropriate and pertinent.

We can collect or receive your data via the Website, provided directly by you, with your consent.

By browsing these pages, you are also automatically providing the web server with information regarding your IP address (unique ID for transferring packets between computers connected to the Internet), date and time of access, the link that brought you to them, your operating system and browser. Without prejudice to the fact that the Spanish Data Protection Agency (hereinafter AGPD) considers IP addresses personal data, the Owner may not obtain on its own information regarding the owner of the corresponding Internet connection, nor does it have the intention of doing so unless some damage is caused. This data will be saved and used solely to monitor and compile statistics on web access and visits, and under no circumstances shall it be disclosed or transferred to third parties.


2.Purpose of processing

The data is collected for the sole purpose of contacting with the company via the form provided on the Website and to monitor and compile statistics on visits to the site.

If you initiate any sort of communication with the Owner, whether by phone, post or email, your data will be stored in order to respond to your query, suggestion or complaint, notify you or provide the service requested. Except in cases established by law, your data will not be disclosed or transferred to any third parties without your express consent.



For this/these purpose(s), the personal data provided will be stored for the periods of time established in current regulations and as long as the data subject does not request its erasure. The data will always be stored for the legally established period to comply with legal obligations.

We use various software programs to obtain and store certain data. To ensure your privacy, these programs are subject to strict regulations. All of your data is stored within the European Union.


4.Lawful basis of information requested

To properly comply with this/these purpose(s), the data on the form must be provided, always with your consent.


5.Recipients of the information

The data you have provided GRUPO SYLVESTRIS SL will not be transferred to any third parties, except when required by law.

In order to properly manage the service provided and the users’ personal data, GRUPO SYLVESTRIS SL seeks help from third-party providers that may have access to personal data and process said data on behalf of GRUPO SYLVESTRIS SL as a result of providing their services. GRUPO SYLVESTRIS SL undertakes to sign the necessary data processing contracts with said parties, holding them to the following obligations, among others: to apply appropriate technical and organisational measures, process personal data for the agreed-upon purposes and solely following the instructions given in writing by GRUPO SYLVESTRIS SL, and erase or return the data to GRUPO SYLVESTRIS SL once the provision of services has concluded.


6.Exercising rights

By providing your data, you guarantee you have read and expressly accept the processing of your personal data as indicated.

Nevertheless, you have the right to revoke the consent granted at any time, and to exercise your rights to access, rectification, erasure, limitation of processing, opposition and portability. You may do so using the forms provided or in writing to the address provided above or the email “” with a copy of a valid photo ID and explanation of your request.


Furthermore, if you feel your data has been unduly processed or your rights have not been duly attended, you have the right to lodge a claim with the Spanish Data Protection Agency (C/ Jorge Juan, 6. 28001 – Madrid

In compliance with art. 21 of Law 34/2002, of 11 July, on Information Society Services and E-Commerce (LSSI-CE), PDM S.L., if you no longer wish to receive information regarding our services, you may unsubscribe by sending a message to the email address given above with “No enviar correos” in the subject line.

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  1. Source of data

The personal data we process comes directly from you. As such you guarantee you are of age and that the information provided is truthful and accurate. No particularly sensitive data is processed.


  1. Decision-making

The company will not carry out automated individual decision-making, profiling or logic applied to your data.


  1. Security measures

The company has adopted any and all technical and organisational means necessary to ensure the security of the personal data provided and prevent it from being altered, lost or handled and/or accessed without authorisation, taking into account the state of technology, nature of the data and risks to which it is exposed, whether from human action or the physical or natural environment.

Nevertheless, you must be aware that online safety measures are not infallible.